Goodbye Pennie, Hello Neighbor & Lesson Learned

Can I get something off my chest?  When I applied for Medicare Advantage a couple weeks ago, I was told when the card arrives to call Pennie (Pa Health Insurance Marketplace) and disenroll from my current Insurance plan, but ensure it lasts until Sept 30.  Medicare doesn't begin until October 1.

I got my updated Advantage card yesterday, so I called Pennie.  I spent the next 11 minutes identifying myself by answering 'Yes', 'No' or punching various numbers on my phone.  It was trying my patience, but I get it--they REALLY want to ensure someone isn't posing as me.  I finally get a computer voice saying "The next agent will respond to your call.  There is a current wait time of 7 minutes."

Cue the godawful wait music.  TWENTY TWO MINUTES LATER, Abu from 'The Simpsons' says (in the heaviest Hindi accent possible) "Hlu entarrour fooro dodos if yor su-chill shoity."  

I said "I'm sorry, can you repeat that?  I can't understand you."  He repeated it.  I repeat myself.  I get the same nonsensical response.  I said "This isn't working, can I speak to someone else?"  I hear more gobbledygook.  I said "I'm sorry I don't mean to be rude but I CANNOT UNDERSTAND YOU."   He begins speaking in tongues again.  I sadly hang up.

I realize we all need to eat, we all need to live, most of us need to work.  But for a customer service line for Pennsylvanians who pretty much speak English only, why must they outsource it to people with the heaviest accents this side of Bangladesh?  I worked with several people from India in my career, have had several doctors too.  They all had accents, but spoke well and were easy to talk to.   

I called Pennie back a couple hours later, went thru the same 10 minutes of AI prompts, was told there was a 1 hour wait time, would I like to be called back, I said yes.  AI said "Great, you will be called back within one hour."   No one called back.  I eventually figured out what to do on the Pennie website.  SO GLAD I AM DONE WITH PENNIE.

A couple mornings ago, I was sitting here watching tv when I began hearing chainsaws outside.  I looked out my living room window and saw one of those white trucks with a giant arm on the back, stretched up to the sky.  Someone was cutting the top branches off the tree across the street.

I've lived in my apartment 8 1/2 years and have never seen the second house across the street from me.  It had giant hedges that separated the houses, and a tremendous tree in front that hid the house and went way above the rooftop.

It took 9 hours to chop everything down.  (They returned the next day and got rid of that remaining trunk and pile of wood.)  

I realize this isn't a good picture, it's reflecting my vertical blind.  I should've taken one of the sidewalk below while it was going on.  It was lined with people in my neighborhood, all holding their phones out, taking pictures.

Last night when I was taking my trash downstairs, I ran into the transgender person who lives in the first floor apartment across from that house.  He was standing outside smoking and asked me if I noticed the trees were gone.  Er... yes.  

He wasn't happy.  He pointed behind us and said "That's my window.  I hope they enjoy the view."  😐

Finally, I recently saw a story where a man was found dead, face down on his kitchen floor.  When they rolled him over, they discovered a kitchen knife and a box of (thawed) frozen hamburger patties.  

Apparently he'd been trying to pry one free, only to force his knife too hard and pushed the blade into his chest.  I'm sorry, I know this was a grisly thing to share but it was a real wake up call.  I'm a big fan of these frozen hamburgers, and often do the same thing.  I've learned my lesson.